Control Center Assistant | 控制中心助理
Responsibilities 職責
- 以專業的態度處理同事或客戶的諮詢和投訴
- 準確地於系統中記下通話記錄
- 與內部協調以確保客戶滿意
- 與客戶確認資料以及進行系統的維護工作
- 其他臨時的職責分配
- Handle staffs' / customers' enquiries and complaints in a professional manner
- Record the calls’ record to the system accurately
- Coordinate with internal parties to ensure customer satisfaction
- Data verification with customer and maintain database
- Assist in ad-hoc assignments and/ or other duties as assigned
Requirements 入職要求
- 擁有1年或以上之電話熱線服務經驗者會被優先考慮
- 擁有良好的電話應對能力、注重細節、獨立和勤奮
- 有良好的人際溝通技巧並有積極的態度
- 持有效的保安人員許可證及QAS培訓證書者優先
- 願輪班工作
- 可即時上班者更佳
- Minimum 1 year customer service experience in service industry with solid experience in Call Centre would be an added advantage
- Good telephone manner, attention to details, independent and hardworking
- Good interpersonal skills and positive attitude
- With valid Security Personnel Permit and QAS Certificate is preferred
- Willing to work on shift
- Immediately available is preferred
Reference 參考編號:
HQ/CTL/002
Organization:
宏力保安服務有限公司
Location:
Kwun Tong
Region:
Kwun Tong 觀塘
Employment type:
Part-time 兼職
Hours of duty 時數:
Application email:
Required languages:
Written English 書寫英文
Written Chinese 書寫中文
Spoken English 會話英語
Cantonese 廣東話
Putonghua 普通話
Shift 更份:
Required IT skills:
MS Excel
MS Word
Venue Type 場地種類:
WhatsApp Link:
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